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Terms of Use – Virtual Reality Arena Another World - Lisboa

Version: May 27, 2025

1. General Provisions

These terms govern the rules for visiting and participating in events organized by the company MOMENTO FORMOSO UNIPESSOAL LDA (NIF 517517582), operating at the virtual reality arena Another World - Lisboa, located at Avenida Infante Dom Henrique 286, Lisbon.
Any booking, ticket purchase, participation in games, use of private rooms or presence on the premises implies full and unconditional acceptance of these terms.

2. Age Restrictions and Responsibility for Children

  • The minimum age for participation is 6 years.

  • Children under 12 are only allowed if accompanied by an adult.

  • The accompanying adult is fully responsible for the behavior and safety of the child in all areas of the arena.

  • For group bookings, the person who made the booking is responsible for all minors.

3. Briefing and Code of Conduct

All participants must attend the briefing and follow the team’s instructions.
It is strictly prohibited to run, jump, collide with other players or walls, remove the equipment without authorization, press buttons on the VR headset, or disturb other players or staff.

In case of violation:

  • First violation: verbal warning from the operator.

  • Second violation: 5-minute break for a new briefing.

  • Third violation: session terminated with no refund.

4. Liability for Damages and Behavior

The client is fully responsible for any damage caused to the equipment or premises (VR headsets, controllers, TVs, furniture, etc.).
In case of using a private room, the person who booked the session assumes the responsibility.
Damages must be fully compensated based on the cost of repair or replacement.

5. Safety and Injuries

  • Participation is at the participant’s own risk.

  • Active movement in VR can lead to falls, collisions, or other injuries.

  • Our staff are not medical professionals.

  • Basic first aid will be provided (first aid kit, emergency call).

  • All medical expenses are the responsibility of the client.

6. Storage of Personal Belongings

  • We are not responsible for loss, theft, or damage to personal belongings.

  • Do not leave valuables unattended.

  • We recommend using lockers, if available, or leaving items with the front desk.

7. Bookings and Payments

  • Bookings can be made via website, phone, or in person.

  • Accepted payments: online, bank transfer, or on-site (cash or card).

  • A session is only confirmed after payment and confirmation by the arena.

8. Cancellations, Rescheduling and Delays

8.1 Game sessions:

  • Cancellations less than 72 hours before: no refund.

  • No-shows: considered as a completed service, no refund.

  • Rescheduling: subject to availability and with at least 24 hours’ notice.

  • Cancellation after rescheduling: no refund.

8.2 Private events:

  • 50% prepayment of the total amount is required.

  • Cancellation more than 7 days in advance: full refund.

  • Cancellation between 3 and 7 days: 20% of the amount is withheld.

  • Cancellation less than 72 hours before or no-show: no refund.

  • Final confirmation of number of participants: 24 hours before the event.

  • Unused spots are non-refundable.

8.3 Delays:

  • We recommend arriving 10–15 minutes early.

  • Delays longer than 15 minutes: the session may be shortened or canceled without refund.

  • Group games start on time, even if not all participants are present.

9. Promo Codes and Gift Certificates

  • Promo codes are valid online or upon presentation at the venue (e.g. flyer).

  • Each code has a specific expiration date.

  • Promo codes cannot be combined, are not redeemable for cash, and may be canceled in case of abuse.

  • Certificates purchased online with a personal code are valid for 1 year from the date of purchase.

  • Renewal is possible upon agreement.

  • Lost certificates will only be reissued with proof of purchase.

10. Photography and Video Recording

  • Events may be recorded for marketing purposes.

  • If you do not consent to the use of your image, please inform us in advance.

11. Personal Data

  • Data is processed in accordance with the GDPR and used only to provide services.

  • Data is not shared with third parties without consent.

12. Force Majeure

In the event of failures, power outages, or emergencies, rescheduling or refunds may apply.

13. Website Use

Use of the site vr-arena.pt implies acceptance of these terms.
It is prohibited to interfere with the site’s functionality or attempt to access internal information.

Contact: info@vr-arena.pt | +351 919 777 900
Legal entity: MOMENTO FORMOSO UNIPESSOAL LDA, NIF: 517517582
Address: Rua Dom João de Castro, Nº 62, Letra F, 1º Esq., 1300-194 Lisbon