This document establishes:
- The use of this webpage - section "Website";
- The terms and conditions for the purchase and sale of services from the company - section "Distance Sales".
The text of this document may be changed periodically, so it is advisable to read it regularly and whenever you make a purchase through our website.
If you have any questions or queries, you can contact us at: info@vr-arena.pt
Website
The website accessible from the domain https://vr-arena.pt belongs to MOMENTO FORMOSO UNIPESSOAL LDA, hereinafter referred to as the "Company", which has its registered office at Rua Gonçalo Velho Cabral 24, 1400-189, Lisbon, with tax identification number 517517582, email: info@vr-arena.pt, and contact phone number: +351929089725.
The user of this website acknowledges that by using it, they are accepting these terms of use. If you do not agree with any of the rules stated here, you should not use the website.
Use:
Access to and browsing of the website is free, except for the cost of the telecommunications network connection provided by the user's contracted supplier.
It is not necessary to register to access and browse this website. However, to make reservations for our services, user registration is required. Registration is also free.
Accessing or using this website for any unlawful or unauthorized purpose not previously authorized by the Company is strictly prohibited.
It is also prohibited to use this website to cause damage, failures, or interruptions in operation, to install viruses and other malicious code, to access others' personal data contained therein, to register on the website under a false identity, or to attempt to violate its security measures.
The Company will not be responsible for the accuracy of the registration data provided by users.
Intellectual Property:
This website and, by way of example and not exhaustively, its contents, images, trademarks, distinctive signs, logos are protected by Copyright and Related Rights and Intellectual Property Rights under Portuguese and European Union laws, with the Company owning the property or having been duly licensed in its favor.
This website may also contain references to products, trademarks, images, distinctive signs, logos of equipment whose intellectual property rights holders are third parties, specifically equipment, so no license or right related to any trademark, distinctive signs, logos, or other industrial and intellectual property rights of the Company or third parties is granted or conferred to the user.
The user may not modify, transmit, reuse, publish, print, download, or otherwise reproduce the contents of this website.
System Operation:
The company is not responsible for errors that may occur due to irregularities or failures of the systems and applications used on the website.
The company is not responsible for any damages that may occur due to improper use of the website.
The Company has the exclusive right at any time to suspend, partially or totally, access to the website for maintenance, repair, alteration, or management of the website. It may also temporarily or permanently close the website.
Contents:
When there are links to third-party websites, the Company has no control over such websites and therefore assumes no responsibility for their contents.
The Company reserves the right to change or delete, partially or entirely, these Terms of Use at any time without prior notice.
Additional Information:
It is necessary for the User to also review our privacy policy and cookie policy for more complete information.
Partial Invalidity:
If any part or provision of these Legal Terms is invalid, this will not affect the validity of the remaining parts.
Law and Jurisdiction:
The management, administration, use, and application of these Legal Terms are governed by Portuguese law, with the courts of the District of Sintra being competent, with express waiver of any other jurisdiction.
Distance Sales
In accordance with Decree-Law No. 24/2014 of February 14, the consumer is informed of the following:
Seller/Service Provider:
MOMENTO FORMOSO UNIPESSOAL LDA
VAT 517517582, headquartered at Rua Gonçalo Velho Cabral 24, 1400-189, Lisbon.
Service Provided:
The company also engages in entertainment and recreational activities, including electronic games, rental of equipment related to recreational activities, sale and distribution of clothing, gifts, and sports articles, as well as the sale of beverages and snacks. Birthday parties and team building.
Price:
The prices of the services to be charged to the consumer are detailed in the Reservations section, including the applicable VAT.
Prices may be changed at any time, but such changes will not affect reservations already made and paid for.
Payment Methods:
Upon completing the booking process, you must make payment of the ticket price by immediate payment via Credit Card or MBWay.
By clicking "Pay," the customer confirms that the debit/credit card belongs to them and that they are of legal age.
The use of payment by bank cards is subject to verification and authorization by the respective issuing entities. If these entities do not authorize payment, our company cannot formalize any contract with the consumer or provide the service.
Entry Conditions:
The consumer, when making a reservation and purchasing a ticket for access to the services provided by our company, must carefully read the Terms of Use as well as the Security Policy of Another World | VR-ARENA.PT.
The completion of the Ticket reservation process implies acceptance of the referenced Terms of Use.
The consumer, when making a reservation and purchasing a ticket for access to the services provided, declares to be over 18 years of age.
Cancellation and Refund Conditions:
The consumer has the right to cancel the purchase and sale contract within a maximum period of 14 (fourteen) days from the date of booking.
To exercise this right, you must communicate the cancellation of the contract via email to info@vr-arena.pt and attach proof of payment.
The refund will be made by transfer to the same payment method used by the consumer unless otherwise agreed between the consumer and the company.
If the service is provided during the withdrawal period (14 days), the consumer expressly acknowledges that they can only invoke the right of withdrawal until the date of service provision, losing such right after using the service.
Force Majeure and Just Impediment:
There may be unforeseen circumstances beyond our control that prevent the use of our services on selected dates, such as floods, equipment breakdowns, power failures, strikes, and force majeure events.
In such cases, we will notify you as soon as possible and provide a full refund of the amount paid, without prejudice to opting for use on an alternative day and without prejudice to all other rights you may have under applicable law.
Lisbon, April 15, 2024