Privacy Policy of Another World Lisboa
Last updated: May 27, 2025
1. Introduction
This Privacy Policy describes:
- what personal data we collect,
- how we use it,
- the legal basis for processing,
- how long we retain it,
- with whom we may share it,
- which technologies we use (video surveillance, call recording),
- how parental consent is handled for minors,
- what rights visitors have and how they can exercise them.
2. What data we collect and why
We collect the following categories of data:
- Full name — for participant identification
- Age — to verify age eligibility
- Phone number and email — for booking confirmation, contact, and sending instructions
- Photos and videos — as part of the gameplay experience and for marketing (with consent)
- Call recordings — for service quality and agreement documentation
- Video surveillance (video and audio) — for safety, investigations, and equipment protection
3. How we collect the data
Data is collected through:
- Our website and the Resova online booking system
- Consent forms via Buzzshot
- Contact by phone, email, social media, and in person at reception
- Video surveillance and call recording systems
4. Legal basis for data processing
We process data based on the following legal grounds:
- Contract execution (e.g., managing reservations)
- Legal obligations (e.g., retention of fiscal documents)
- Legitimate interest (security, service improvement, defense of our rights)
- Consent (e.g., marketing, publication of photos)
- Parental responsibility in the case of minors
5. Data retention periods
- CRM data — retained indefinitely unless deletion is requested
- Fiscal documents — 10 years (as required by law)
- Consent forms and liability waivers (Buzzshot) — up to 20 years (for legal purposes)
- Marketing contacts — 2 years after last interaction
- Video surveillance footage — 30 days
- Call recordings — up to 90 days
Upon a deletion request, data is erased unless there is a legal obligation to retain it.
6. Data sharing with third parties
We do not sell or share data with third parties for advertising purposes. Access is limited to:
- The internal VR ARENA team (limited access)
- Data processing subcontractors:
- Buzzshot (consent forms and parental signatures)
- Resova (booking system)
- IT service and data storage providers
- Payment processors (Stripe, etc.)
- Public authorities — only upon legal request
All subcontractors have signed confidentiality agreements and are GDPR-compliant.
7. Video surveillance
- Installed in all common areas (including the game arena)
- Records both video and audio
- Purposes: safety, conflict resolution, service quality control, damage documentation
- Footage is stored for 30 days and then automatically deleted
- Access is restricted to authorized staff only
8. Call recordings
- All calls may be recorded, with notice provided at the beginning of the call
- Used for service quality control and reservation records
- Stored for up to 90 days
- Access is restricted
9. Minors and parental responsibility
- Participants under 18 require written consent from a parent or legal guardian
- Parents sign via Buzzshot and:
- authorize participation
- consent to the processing of the minor’s data
- assume responsibility for behavior and any potential damage
Without consent, minors are not allowed to participate.
Parents may revoke consent or request data deletion at any time.
10. Your rights
You may:
- Request access to your data
- Correct inaccurate data
- Delete your data (unless legally required to retain it)
- Restrict processing
- Refuse marketing communications
- Withdraw consent
All requests are free of charge and responded to within 30 days.
To exercise your rights, contact us:
- 📧 Email: info@vr-arena.pt
- 📍 Address: MOMENTO FORMOSO UNIPESSOAL LDA
Rua Dom João de Castro, Nº 62, Letra F, 1º Esq., 1300-194 Lisbon, Portugal - ☎️ Phone: +351 919 777 900
11. Updates
We may update this policy. The latest version is always available at:
👉 https://vr-arena.pt